Privacy Policy

This Privacy Policy explains how Nomyad LLC (“Nomyad,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you access or use Contrax AI (the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

01 Who We Are

Nomyad LLC operates Contrax AI.

• Contact Email: contrax@nomyadllc.com
• Website: https://contraxai.tech
• Business Address: 15246 Wildwood Circle, Westlake, FL 33411

02 Information We Collect

We collect information in the following ways:

A) Information You Provide Directly

When you use the Service, you may provide:

• Account information (name, email address, password, organization name)
• Billing information (payment method, billing address) — processed by third-party payment processors
• Customer support information (messages, requests, feedback)
• User Content / Documents you upload (including contracts, attachments, text, or other files)
• Any other information you choose to submit through the Service

B) Information Collected Automatically

When you visit or use the Service, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages viewed, actions taken, feature usage, session duration)
• Log data (IP address, timestamps, diagnostic data)
• Cookies and tracking technologies (see Section 6)

C) Information from Third Parties

We may receive information from:

• Authentication providers (e.g., “Sign in with Google,” if enabled)
• Payment processors (e.g., Stripe or other providers)
• Analytics tools (e.g., traffic and performance analytics)
• Integrations you connect to the Service (if applicable)

03 How We Use Your Information

We use the collected information to:

• Provide, maintain, and operate the Service
• Create and manage Accounts
• Process payments and prevent fraud
• Provide customer support and respond to inquiries
• Improve features, performance, and user experience
• Monitor usage trends and troubleshoot errors
• Protect the security and integrity of the Service
• Communicate with you about updates, security notices, and administrative messages
• Comply with legal obligations and enforce our Terms of Service

AI & Document Processing

If you upload documents or text, we may process your Content to:

• Generate summaries, extracted data, categorizations, or insights
• Provide contract-related workflow features
• Improve user experience and reduce errors

You are responsible for ensuring that you have the necessary legal rights to upload and process the Content you submit.

04 AI Model Improvement & De-Identified Data

We may use aggregated and/or de-identified information derived from your use of the Service—including usage patterns, feature performance, error logs, and general document statistics—to improve Contrax AI, including improving accuracy, reliability, and overall system performance.

We do not use your uploaded documents or Content in a way that is intended to identify you or any individual. Where feasible, we take steps to remove direct identifiers before using data for improvement and analytics.

We do not intentionally use highly sensitive personal information (such as Social Security numbers, financial account numbers, medical data, or passwords) for model improvement.

05 How We Share Information

We do not sell your personal information.

We may share information only as described below:

A) Service Providers

We may share information with trusted third-party providers that help us operate the Service, such as:

• Hosting and infrastructure providers
• Payment processors
• Customer support tools
• Analytics and performance monitoring providers
• Security and fraud prevention services

These service providers may access personal information only as needed to perform services for us and are required to protect it.

B) Legal Requirements

We may disclose information if we believe it is necessary to:

• Comply with applicable laws, regulations, subpoenas, or court orders
• Protect the rights, safety, and property of Nomyad LLC, our users, or others
• Detect, prevent, or address fraud, misuse, security, or technical issues

C) Business Transfers

If Nomyad LLC is involved in a merger, acquisition, sale of assets, or financing, your information may be transferred as part of that transaction.

D) With Your Consent

We may share information when you direct us to do so or when you provide explicit consent.

06 Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Authenticate users and keep you logged in
• Remember settings and preferences
• Analyze usage and service performance
• Improve features and user experience

You can control cookies through your browser settings. If you disable cookies, some features of the Service may not function properly.

07 Data Retention

We retain personal information only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records and operational requirements

Uploaded documents and user content are retained in accordance with your account settings and our operational needs.

You may request deletion of your account and associated personal information by contacting us at contrax@nomyadllc.com.

08 Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You acknowledge that you use the Service and transmit information at your own risk.

09 Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing
• The right to request data portability

To exercise your rights, contact us at contrax@nomyadllc.com. We may request verification of your identity before fulfilling requests.

10 U.S. State Privacy Rights (e.g., California, Virginia, Colorado)

Residents of certain U.S. states may have additional rights under applicable privacy laws, including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of personal information
• The right to request correction of personal information
• The right to opt out of targeted advertising or certain profiling (if applicable)

We do not sell personal information as defined under applicable state privacy laws. To submit a request, contact contrax@nomyadllc.com.

11 International Users

If you access the Service from outside the United States, you understand that your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

By using the Service, you consent to such transfers where legally permitted.

12 Children’s Privacy

Contrax AI is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children.

If you believe a child has provided personal information, contact us, and we will take steps to delete it.

13 Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies directly.

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (for example, by posting an updated policy on our website or through the Service).

Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy.

15 Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, contact: